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Shipping & Returns Policy

Thank you for shopping at Modern Antiquarian.

Most of our products are vintage or antique, except for select items marked otherwise. Due to the unique nature of vintage and antique items, you can expect patina and natural wear consistent with age and use. We try to note if restoration has occurred but cannot guarantee all restorations are noted. Before purchasing, please reach out should have any questions or concerns about an item and/or its conditions. We’re happy to share any photos and details. We do not offer a warranty on any vintage or refinished/reupholstered items.

We accept checks, wire transfers, Zelle, Venmo, cash, and credit cards. There is a processing fee for American Express credit cards of 3.89% and 2.89% for all other cards for the total amount of the sale.

Shipping Policy

- Please reach out for all shipping quotes. Shipping prices on the website are the minimum price for shipping and delivery, and all shipping charges must be quoted separately.

Processing Time

- Orders are typically processed within 3-5 business days. Parcel shipping typically goes out within 5 days of receiving payment. During peak seasons, holidays, or during employee time off, processing times may be extended.

Shipping Methods and Costs

- We offer several shipping options to accommodate your needs.
- Please contact us for quotes for any shipping including parcel or white glove delivery.
- Shipping costs are calculated based on the weight and dimensions of the items, as well as the destination.
- Standard Parcel Shipping: Delivery within 5-10 business days.
- Expedited Parcel Shipping: Delivery within 2-5 business days.
- We do not offer International Shipping at this time
- We offer local delivery in Fairfield County, CT, NYC, and surrounding areas through third party delivery providers for large items. Deliveries will be invoiced separately and must be paid for in full before items make their way to you. The responsibility of your item is under the third party delivery provider once it is picked up.
- Items may be returned back to us due to incorrect delivery address. In such cases, we will have to re-charge a shipping fee in order to re-ship.
- Modern Antiquarian is not responsible for any deliveries stolen or lost in the mail through FedEx, UPS, or any third-party provider. That includes the replacement of items and insurance deductibles involved in insurance claims. That is the responsibility of the purchaser
- You can coordinate your own shipping directly with the delivery service of your choice with respect to our available hours by appointment. This requires making all arrangements for pick-up and packaging requirements. Please inform us of that request at the time of purchase.
- Any carriers you arrange take full responsibility for your product’s condition at the point of purchase.
- Deliveries need to be scheduled within 7 business days of the sale. Items not picked up within that time frame, without arrangement of additional services, will be given a daily storage fee per item that will be billed upon pickup. Fee is per item, per day, subject to the size of the item and ranges from $50-$150. Any pieces left for over 30 calendar days will be considered abandoned and become our property, with no credits or refunds issued.
- Local Pickup is available by appointment. Purchased products are available for pickup from either our showroom or our warehouse, wherever the item is currently located, within 7 business days of the sale. Items not picked up within that time frame, without arrangement of additional services, will be given a $50-$150 daily storage fee per item that will be billed upon pickup. Any pieces left for over 30 calendar days will become our property once again, with no credits or refunds issued. Also, responsibility for an item’s condition is all yours once you pick it up.
- PICK-UP HOURS are by appointment only. Please reach out to us to set up an appointment.

Shipping Insurance

- We highly recommend purchasing shipping insurance for all items. Please contact us for a quote. We are not responsible for damage caused by shipping and advise you to put in a claim through the shipper.
- At Modern Antiquarain, each item is handled, shipped, and delivered with respect and care. Shipping and delivery is offered throughout NY and the US (lower 48) with third-party delivery providers who are ready to deliver your product with White Glove Delivery services. Deliveries and shipments will be invoiced separately and must be paid for in full before items leave our facilities.
- Completing a purchase with Modern Antiquarian means you acknowledge the responsibility of your item is under the third party delivery provider once it is picked up and any shipping related questions should be addressed to the shipping company.
- We encourage all customers to fully inspect items as soon as they are delivered and before the delivery service providers leave. If a product arrives damaged, please contact us right away and you should immediately begin the claim process. Taking photos of the damage and shipping material will help expedite the process. We encourage you to keep the original shipping packaging. We are not responsible to provide refunds for any damages, theft, or loss that occurs through third-party providers

Tracking Your Order

- Once your order has shipped, you will receive an email with tracking information, unless you have arranged your own shipping method.

International Shipping

- We do not offer international shipping at this time.

Packaging

- All items are carefully packed to ensure they arrive safely. We reuse packing materials to reduce our waste whenever possible.

Returns Policy

Eligibility for Returns

- Due to the unique nature of antique and vintage items, returns are accepted only if the item is significantly not as described.

Return Process

1. Contact Us: Notify us within 3 days of receiving your item if you wish to return it. Please provide your order number and a detailed description of the issue, along with photographs if the item is damaged.
2. Return Authorization: Once your return request is approved, you will receive return instructions on how to return the item.
3. Packaging: Carefully repack the item in its original packaging (or equivalent) to ensure it is protected during return shipping.
4. Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method and require shipping insurance for the full value of the item(s).

Refunds

- Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

Non-Returnable Items

- Items not eligible for return will be noted in their description.
- All final sale items are not eligible for returns.
- Custom orders and personalized items are also non-returnable.

Exchanges

- We do not offer exchanges due to the unique nature of our inventory. If you are not satisfied with your purchase, please follow the return process.

Contact Us

- For any questions or concerns regarding our shipping and returns policy, please contact our customer service team at info@modernantiquarian.com. We are here to help!

Additional Notes

- Modern Antiquarian is not responsible for any loss, theft, damages, and other issues that may arise after the product has left our possession or that may occur in the shipping or delivery process. We are not responsible to refund, replace, and/or restore any items as such. This includes damages that may occur when our staff is assisting third party delivery providers and/or UPS and FedEx services with load-in or pick-up. The third-party delivery providers hold full responsibility for your item once it leaves our doors. Completing a purchase means you, the client, are responsible for any insurance deductibles and insurance claims. Third-party receivers take full responsibility for the condition of your product at arrival, excluding any defects documented directly by the carrier at the time of pickup.

Thank you for shopping with us! We appreciate your business and strive to provide a positive shopping experience.